FAQ

How do I plant the seed paper that I received with my package?
Soak card in water until soft. Place card on seed raising mix (in pot or ground). Lightly cover with more mix, water and keep moist. Germination should take 7 - 21 days.
Note that it is important to keep the seeded paper moist (and therefore soft).
 
Where can I plant my seed paper?
Your seed paper contains seeds for Swan River Daisies (Brachyscome iberidifolia, a small plant which produces a stunning array of beautiful purple, white blue or pink flowers. We recommend that they are planted in a pot or the ground in your back yard to give easy access for watering and keeping the newly planted seeded paper moist.
 
Why didn’t I receive any seed paper in my package?
TAS has a strict bio-security and quarantine regime and not all seeded paper is allowed in. WA Quarantine have also imposed a $39.50 inspection fee for anything which poses a potential bio-security risk (and this includes seeded paper!) Further, because WA has a strict bio-security and quarantine regime, not all seeded paper is allowed in.
For these reasons, we have decided not to include seeded paper in orders being sent to TAS and WA as would not want you to incur inappropriate fees by Quarantine.
 
What does GOTS mean?
The Global Organic Textile Standard (GOTS) is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
 
Why is bamboo so good?
Bamboo is an eco-friendly alternative to wood and plastic. It is a 100% natural renewable resource. It is incredibly fast growing and grows back within a few months and to full size in 3 years whereas regular trees can take up to 25 years.
Bamboo is farmed whereas wood usually comes from cutting forests, damaging to the environment, habitat, and contributing to global warming. Bamboo is also very resilient and grows naturally without using any pesticides or fertilisers.
Bamboo is 100% biodegradable so can often be composted instead of going to landfill at the end of its life.

What is Bass Fibre?
Bahia Piassava (BASS) is a stiff fibre harvested from trees. It is water resilient and doesn’t distort. It comes from Bahia in Brazil.
 
What are the differences between the grades of stainless steel?
Adding chromium and nickel to carbon steel is what makes steel stainless. These elements inhibit corrosion and rust. Manufactures also add elements such as molybdenum, manganese, vanadium, carbon and silicon. This mix of components makes up the three digit numbering system that identifies stainless steel.
200-Series stainless steel: 17% chromium, 4% nickel and 7% manganese
300-Series: 18% chromium and 8% nickel added to the steel (this is where the synonym 18/8 stainless steel is derived from).
The two most common stainless steel grades are 304 and 316. The key difference is the addition of molybdenum, an alloy which drastically enhances corrosion resistance, especially for more saline or chloride-exposed environments. 316 stainless steel contains molybdenum, but 304 doesn’t.
 
What is BPA?
Bisphenol A (BPA) is a chemical used in the lining of some food and beverage packaging to protect food from contamination and extend shelf life. It’s also used in non-food products. Small amounts of BPA can migrate into food and beverages from containers.
Some studies have raised potential concerns that BPA exposure may cause health problems.  However the overwhelming weight of scientific opinion is that there is no health or safety issue at the levels people are exposed to. Despite this, many companies and manufacturers are starting to phase out the use BPA to exercise caution, and this is why you often see reference to BPA free products on our website.
 
What is PUL?
PUL fabric is a type of laminated fabric. PUL stands for Polyurethane Laminate. It can be pronouced either P-U-L or "pull". PUL Fabric is water resistant, so it is ideal for the outside of cloth nappies, nappy covers, wetbags, change mats etc.
 
What is rPET?
rPET stands for recycled polyethylene terephthalate (PET). PET is the most common type of plastic resin. rPET comes from plastic that has already been used for packaging, such as the plastic bottles. This plastic is sorted, cleaned and transformed so that it can be reused as a new product.
 
How does Afterpay work?
Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees and nothing to pay up front for returning Afterpay users. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there's no waiting like a layby.
To use Afterpay you need: a debit of credit card (Visa or Mastercard (AMEX is not accepted)); to be over 18 years of age; and to live in Australia. You also have to place a minimum order amount of $50 to be eligible for Afterpay on our website.

How much is shipping?
We have a flat rate shipping fee within Australia of $9.95 unless your order is over $99 and then shipping is free. While we aim to bring down our free shipping rate in the future, we are currently not in the position to do so as we are a new and small family business and simply can’t cover the costs of free shipping at this stage. We appreciate your understanding of this and greatly appreciate you supporting our small business.

How long does delivery take?
Your parcel is being sent from Brisbane using Sendle (Australia’s first 100% carbon-neutral delivery service). They provide up-to-date tracking for each parcel and will provide an estimated delivery date. As a general guide, you can expect these delivery times:
Brisbane, Gold Coast, Toowoomba: same or next business day
Albury, Bundaberg, Canberra, Central Coast, Coffs Harbour, Mackay, Maryborough, Northern Rivers, Port Macquarie, Rockhampton, Sunshine Coast, Sydney, Wollongong: up to 2 business days
Adelaide, Cairns, Geelong, Melbourne, Townsville: up to 3 business days
Bendigo: up to 4 business days
Darwin: up to 5 business days
Hobart, Launceston: up to 7 business days
Perth: up to 10 business days
 
Please note, more rural destinations may take longer.


Can I get express shipping?
We do not offer express shipping as standard for the reasons outlined below however if you contact me directly at info@littleecoshop.com.au I can arrange it for you using an alternate courier.

Unfortunately, Sendle (our chosen delivery service) does not offer express shipping however their delivery times are very competitive to some destinations (outlined above). Sendle is our preferred delivery service as they are Australia’s first 100% carbon neutral delivery service and they are a B-Corp. Sendle has partnered with South Pole Group to offset the emissions of every parcel that is collected and delivered with Sendle. Please feel free to visit their website for more information on the projects they have supported.


Will I need to sign for my parcel on delivery?
Yes as a general rule, we will send all parcels with the requirement of signature on delivery. This is to ensure your parcel gets to you and nobody else by mistake. We’d hate for your products to go missing. However, if you wish to opt out please tick the box at check-out stage to give ‘Authority to Leave’ and the delivery driver will leave your parcel at your door. Please note if you provide Authority to Leave, we will unfortunately be unable to replace any lost or missing items.

Any orders of a value greater than $200 will automatically be sent with the requirement of Signature on Delivery.
 
Can I return my product if I change my mind?
Yes indeed you can, however we can only accept returned products that are unused and still within their original packaging. All packaging, including any seals, must be unbroken and intact. Please note we cannot accept returns of menstrual pads, menstrual cups or breast pads due to the intimate nature and related hygiene risks. Please also note we cannot offer refunds for products that have experienced natural wear and tear or damage after you have received your order. Please refer to our Returns Policy for further information.
 
How will you package my order?
We take pride in our personal service and how we present our packages is very important to us. While we aim to minimise waste and unnecessary packaging, we also want to make opening your package a memorable and exciting experience. For this reason, we will reuse packaging that has been sent to us by suppliers and we will use eco-friendly alternatives to plastic bubble wrap if your package needs a little extra padding. We will also include a hand written note with your items which will be wrapped in tissue paper and twine. All boxes will then be sealed with 100% plastic-free paper tape. We do not send our packages in plastic postal satchels; we will only use 100% biodegradable and compostable satchels or cardboard boxes for larger orders.

Why did I receive my package in a plastic postal satchel, surely that isn’t very eco-friendly?

The satchels we use for sending our smaller orders are actually made from corn starch mixed with a binding agent/resin which adds flexibility to the bag. They are 100% biodegradable and compostable and can be composted at home. They are even certified worm safe, meaning they are safe for your composting worms to munch on! So if the satchel can’t be reused then just put it in with your food scraps and garden waste and wait for it to decompose within 3 to 6 months. If you do not have a home composter, they can be composted in an industrial facility or will simply decompose in landfill (it will just take longer).